Effective Date: March 18, 2025

 

At High Cart, we are committed to providing the highest-quality cannabis products and a great delivery experience. However, due to California state regulations, we have strict policies regarding returns and refunds to ensure compliance and safety.

Please read our policy carefully before placing your order.

 

🚫 No Returns on Cannabis Products

Under California law, cannabis products cannot be returned once they have left the delivery driver’s possession, unless the product is:

  • Defective

  • Damaged during delivery

  • Incorrect (you received the wrong item)

We do not accept returns for reasons such as personal preference, accidental orders, or dissatisfaction with effects. Once cannabis products are delivered and accepted, all sales are final.

 

✅ Eligible Refund or Exchange Situations

You may request a refund or exchange if

  • Your product was damaged upon delivery

  • You received the wrong item

  • The product is defective or compromised (e.g., leaking vape cart, broken packaging)

 

 

📸 How to Report an Issue

If you experience any of the above issues, please contact us within 24 hours of delivery with the following

  • Your order number

  • A brief explanation of the issue

  • Photo or video evidence of the defective or incorrect product

 

Send your request to

📧 info@highcart.shop

We will respond as quickly as possible to resolve the matter and determine eligibility for a replacement or refund.

 

💵 Refund Processing

If your refund is approved

  • Refunds will be issued to your original payment method (if applicable)

  • Refunds may take 3–7 business days to reflect on your account, depending on your bank or payment provider

If you paid cash, a credit will be issued for use on a future order.

 

🔁 Exchange Process

If a product is eligible for exchange

  • We may schedule a follow-up delivery with the replacement item

  • In some cases, you may be asked to return the original product to the driver

  • Exchanges must be completed within 48 hours of the original delivery

 

❗️Important Notes

  • We reserve the right to refuse any refund or exchange if we believe the claim is fraudulent or does not meet policy conditions

  • Products must be unopened, unused, and in original packaging (unless the defect requires inspection of a used product)

  • High Cart is not liable for any delays or issues caused by third-party delivery platforms, if applicable

 

👥 Contact Us

Still have questions? Reach out to our support team:

 

High Cart Delivery Support

Email: info@highcart.shop

Phone: (951) 533-3171

 

Thanks for riding with High Cart — your satisfaction and safety are our top priorities! 🌿