Privacy Policy
March 19, 2025
Welcome to HighCart (“Company,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share when using our services. This Privacy Policy explains how we collect, use, and protect your personal data when you access and use our website, mobile app, or any related services (collectively, the “Services”).
By accessing or using HighCart, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
1. Information We Collect
We collect certain personal information to provide you with fast, efficient, and secure local delivery services, including same-day and scheduled next-day delivery. The information we collect includes:
1.1 Personal Information You Provide
When you create an account or place an order, we may collect:
• Full Name (for order verification and delivery purposes)
• Username (for account creation and identification)
• Email Address (for account access, order confirmations, and customer support)
• Phone Number (for order updates, delivery notifications, and customer support)
• Delivery Address (to fulfill same-day and scheduled next-day deliveries)
1.2 Automatically Collected Information
When you use our platform, we may automatically collect:
• Device Information (such as IP address, browser type, and device ID)
• Location Data (to provide accurate delivery services based on your location)
• Order History (to improve your experience and offer personalized recommendations)
• Cookies & Tracking Technologies (to enhance security, user experience, and service functionality)
2. How We Use Your Information
We use the collected data for the following purposes:
2.1 Order Processing & Delivery
• To process and fulfill orders, including same-day and scheduled next-day deliveries
• To verify your identity and prevent fraudulent transactions
• To coordinate deliveries with drivers and ensure accurate drop-off locations
2.2 Customer Support & Communication
• To send order confirmations, tracking updates, and delivery notifications
• To respond to your inquiries and resolve customer service requests
• To send important account updates and security alerts
2.3 Improving & Personalizing Services
• To analyze order history and user behavior for better recommendations
• To enhance user experience through service improvements
• To provide tailored promotions, discounts, and loyalty rewards
2.4 Legal & Security Compliance
• To comply with applicable laws and regulations
• To detect and prevent fraud, abuse, or unauthorized access
• To protect the safety and security of our users, platform, and partners
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your data under the following circumstances:
3.1 Service Providers & Partners
We work with trusted third-party partners to facilitate delivery services, process payments, and improve platform functionality. These partners include:
• Delivery Drivers (to complete same-day and next-day deliveries)
• Payment Processors (to securely handle transactions)
• Analytics & Security Services (to monitor service performance and protect against fraud)
3.2 Legal Compliance & Protection
We may disclose your information if required by law or to protect our legal rights, including:
• In response to legal requests (subpoenas, court orders, or regulatory requirements)
• To prevent fraud, security breaches, or illegal activities
4. Data Security & Protection
We implement industry-standard security measures to protect your personal information, including:
• Encryption protocols for secure payment transactions
• Access controls to restrict unauthorized access to personal data
• Data retention policies ensuring information is stored securely and only for as long as necessary
Despite our efforts, no online platform is 100% secure, and we encourage users to take necessary precautions, such as using strong passwords and avoiding sharing login credentials.
5. Data Retention & Deletion
We retain your personal information as long as necessary to:
• Fulfill delivery requests and complete transactions
• Provide customer support and maintain service quality
• Comply with legal obligations
If you wish to delete your account or request data removal, you may contact us at [Insert Contact Email]. Please note that some information may be retained for legal and security purposes.
6. Your Rights & Choices
As a user, you have rights regarding your personal information, including:
• Access & Review – You can request a copy of the personal data we have about you.
• Correction & Updates – You can update or correct inaccurate information in your account settings.
• Opt-Out of Marketing – You can unsubscribe from promotional emails and messages.
• Account Deletion – You can request the deletion of your account and personal data.
To exercise these rights, contact us at [Insert Contact Email].
7. Cookies & Tracking Technologies
HighCart uses cookies, web beacons, and similar tracking technologies to enhance user experience and service performance. Cookies help us:
• Remember user preferences and login details
• Analyze site traffic and improve platform features
• Offer relevant promotions and recommendations
You can manage your cookie preferences through your browser settings. Disabling cookies may affect service functionality.
8. Third-Party Links & Services
Our platform may contain links to third-party websites or services. HighCart is not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing personal information.
9. Children’s Privacy
HighCart does not knowingly collect or process information from individuals under the age of 18. If we discover that a minor has provided personal data, we will take immediate steps to delete it.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in laws, business operations, or technology. When updates occur, we will:
• Post the revised policy on our website/app
• Notify users of significant changes via email or app notifications
We encourage users to review this policy regularly to stay informed about how their data is handled.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Info@highcart.shop